PebblePad Support for Students and External Assessors

The TEL Unit (Library Services) provide support for PebblePad, a personal learning system that is used for portfolios and practice assessments. All staff and students have their own account which can be used for recording personal development and continuing professional development activities. The TEL Unit offer training and support with PebblePad, this can range from student orientated workshops, advising staff at a departmental level, or 1:1 advice for PebblePad users.
At this time of year, we are aware that many students are using PebblePad while out on placements. We would like to make sure staff and students know where to get help with PebblePad by sharing some handy troubleshooting tips. We recommend tutors should be the first point of contact if a student experiences any PebblePad problems, but the TEL team are always happy to assist from a technical point of view.
- The TEL Unit PebblePad Webpage includes answers to questions and student support resources: PebblePad Student Support and FAQs
- Students can contact the TEL team by email tel@worc.ac.uk for direct support -TEL office hours are Mon- Fri, 9am to 5pm.
External assessor shares:
Often students need to share their submitted PebblePad assignment with a placement assessor outside of UW.
- Our ‘Sharing with External Assessors in PebblePad’ instructional video includes all the details.
- After students share in this way, external workplace assessors will be able to see an ‘Assessor’ view of a workbook / ePortfolio, to complete the sections they need to edit. (Likewise, students will see parts which they can only edit in their view.)
- UW Academic Tutors who have access to a workspace can view students’ submissions from their managers dashboard (so external assessor shares are not required).
External assessor PebblePad emails:
- When a correct external assessor share has been made, external assessors should receive an email from: noreply@pebblepadlearning.co.uk
- If assessors have any problems finding PebblePad emails, they can contact TEL tel@worc.ac.uk for further support, or students can do this on their behalf.
Editing Issues and the new External Assessor Dashboard:
- If a workplace assessor cannot view or edit work, students can check their external assessor share is in date / all the details, by clicking on the ‘Shared with 1 workspace’ clipboard icon. PebblePad have useful guidance: Share an asset with external assessor | Learners – Using PebblePad : Help Hub.
- If a student has accidentally made an incorrect type of share, they can remove this by using the trash can option. – Most often these are ‘with people’ shares, which will give a ‘read-only’ like view of a workbook or ePortfolio. PebblePad have helpful instructions to delete ‘with people’ shares: Share an asset with people | Learners – Using PebblePad : Help Hub
- If a workplace assessor can log into their External UW PebblePad account, and an external assessor share has been successful – they should be able to see an assessor’s view under ‘Items shared for assessment’. This will be visible from their external account dashboard: External dashboard | Externals – Using PebblePad : Help Hub
If there are any other technical PebblePad problems, Students or External Assessors can contact TEL, using the same email address which their UW PebblePad account is linked to, along with all the relevant details.
If assessors have any issues viewing an external assessor share link, or accessing their External UW PebblePad account, assessors and students are welcome to send a message to us at TEL: tel@worc.ac.uk

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