TEL Support

Getting ready for the New Academic Year

As we prepare to welcome students for the new academic year, now is the perfect time to make sure your digital learning spaces are ready. Taking a few minutes to review your Blackboard modules, PebblePad resources, and online learning tools can help ensure a smooth start to teaching.

  1. Check what students can see when they access your Blackboard module

When students access your Blackboard module for the first time, they should be able to find key information quickly and easily.

Before teaching begins, it is beneficial to use ‘Student Preview’ to check what content is visible to your students. If you have been developing content over the summer, check that everything students need for the first few weeks has been made visible.

If you need to update the visibility of multiple documents and/or learning modules, you can use the ‘batch edit’ option to select all of the content you want to make visible.

  1. Check any links are working

Over the summer, resources can move, files may be updated, and links can change.

Before teaching begins:

  • Open key documents and presentations
  • Test external website links
  • Ensure embedded media still works
  1. Ensure PebblePad Resources and Workspaces are requested

If you use PebblePad as part of your module, please ensure you have requested a new resource for the upcoming academic year and for the workspace to be set up by the TEL unit, if you have not done so already.

It is particularly important to let us know if there are changes needed to your PebblePad resource, before it is made available to students.

At this time of year, enquiries can be high, so giving as much notice as possible is appreciated. Getting this done early means your students will have access to their PebblePad resource when they need it.

  1. Make sure you are familiar with Microsoft Teams for online sessions

From this academic year, online teaching sessions will take place through Microsoft Teams. If you are unfamiliar with Teams or would like a refresher, take a look at our previous blog post containing useful guidance videos. For additional support or training, please contact Digital Services.

  1. Reminders for student inductions
  • As part of your student’s induction week, ensure you check that students have access to their Blackboard modules. If they do not, it may be because they have not yet completed their registration. Information for students is available through our ‘Student Blackboard Ultra FAQs’ webpage.
  • You may also choose to share suitable links from our student support pages with your students.
  • Please also point out the ‘Alternative formats’ available to students on Blackboard, to support them with using your Blackboard pages. Information for students is available via our new Blackboard Ally guide for students.
  1. Plan your first Blackboard announcement

Announcements are a great way to establish communication with students and can be scheduled in advance.

Consider scheduling a message which:

  • Welcomes students to the module
  • Highlights where key information can be found
  • Explains expectations for the first week
  • Encourages students to get in touch if they have questions

Taking a little time now can make the start of the academic year smoother, clearer, and more welcoming for both staff and students.

Need support? The Technology Enhanced Learning (TEL) unit is here to help with Blackboard, PebblePad and digital learning tools more broadly. Get in touch if you need any advice before teaching begins. TEL@worc.ac.uk

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Get Ready for Digital Accessibility Week

As we approach our first Digital Accessibility Week (1st – 5th June 2026), it is a great time to review the current accessibility of your digital learning resources. This is particularly important as you prepare to migrate your Blackboard module content for Semester 1. Reviewing your materials now can help you identify and address accessibility issues early.

How to check the accessibility of learning resources?

Blackboard Ally is a valuable tool for identifying accessibility issues within your content and providing guidance on how to improve it.

Many of the issues highlighted by Blackboard Ally can be resolved quickly. Our 5-minute fixes resource offers practical guidance on addressing commonly identified accessibility issues in documents using Blackboard Ally.

Top tips for digital accessibility

The TEL website provides further guidance and resources to support with improving the accessibility of documents and resources. Some key aspects to consider are:

  • Adding alternative (alt) text to images
  • Using high colour contrast to ensure text stands out from the background
  • Structuring content clearly using headings and sections
  • Keeping slides or documents easy to read by limiting text and using clear, readable font sizes
  • Using meaningful link text and file names to support navigation

Further support

For more information about the events throughout digital accessibility week, including TEL drop-in sessions, please see the website link below:

Digital Accessibility Week Website

Need help? Contact us at TEL@worc.ac.uk or book a 20 minutes with TEL appointment via our Microsoft bookings page.

Get Ready for Digital Accessibility Week Read More »

TEL Support for Module Rollover 2026

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Part 2 of 2

Module Rollover for Semester 1 will occur week commencing the 8th June.

In anticipation of the upcoming module rollover date, we would like to let you know that the TEL team are here to help with any queries you may have. Our Learning Technologists are available to discuss how to get the best out of the university’s technological tools, to enhance your pedagogic approaches.

Departmental or Course teams are welcome to contact us at TEL tel@worc.ac.uk to arrange a meeting.

Online support available from TEL

Module Design support

Our Learning Technologists have developed some insightful Module Design guidance for staff:

If you would like to speak with TEL about module design, please contact us at tel@worc.ac.uk

The Digital Education Hub

The Digital Education Hub is a new SharePoint site with practical guidance and support for online or blended learning. You can find out more about how the hub can be used here.

The Blackboard Manual

Our Blackboard Learn Ultra Manual covers everything from creating new content and setting up assessments, to using interactive tools or features which boost student engagement.

Other support from TEL

If you’d like any extra support, please don’t hesitate to contact the TEL Unit at tel@worc.ac.uk or by using the booking form for a ‘20 Mins with TEL’ slot with a Learning Technologist.

TEL Support for Module Rollover 2026 Read More »

New SharePoint site to support the Design and Delivery of Online and Blended Learning

Modern science or technology abstract background. Cyberspace surface illustration. Vector.

Introducing the Digital Education Hub

The Digital Education Hub is a new SharePoint site created to support colleagues in the design and delivery of online and blended learning.

The Hub brings together practical and technology-enhanced guidance, with examples and resources all in one place – making it easy to access support. It can be used when designing a new course or CPD programme, developing online activities, refreshing existing content, or for exploring different approaches to teaching and learning.

You’ll find step-by-step guidance, templates, examples of practice, and support for using digital tools or platforms at the point of need. The Hub is intended to support colleagues involved in teaching and course development, regardless of experience level.

Menu / Sections: Course Design, Content Creation, Student Engagement, Assessment & Feedback, Accessibility, Artificial Intelligence, Course Readiness, Support & Resources

What you’ll find in the Hub

The Hub is structured around key aspects of digital education. It includes guidance on planning and structuring courses, creating engaging content, and encouraging student participation in both asynchronous and live settings. You’ll find advice for designing assessment and feedback, and for making content accessible and inclusive. There is also guidance on course readiness to support reviewing and sense-checking courses before launch, alongside templates, tools and further support.

How to use the Hub

You can use the Hub in a way that suits your needs:

  • Work through sections step-by-step when designing a new course
  • Dip into specific topics for quick guidance
  • Use templates and checklists to support planning and review
  • Revisit sections as part of ongoing course development

The Hub focuses on small, actionable guidance to assist colleagues in designing clear, consistent and well-structured online and blended learning. This includes aligning learning outcomes, activities and assessment, making effective use of digital tools, and ensuring content is accessible and easy to navigate.

The Hub’s guidance is intended to be practical and flexible – you don’t need to use everything, just what’s most helpful for your context.

Explore the Hub

Visit the Digital Education Hub (SharePoint site, UW login required).

We recommend adding the site to your
favourites or following it in SharePoint so it’s easy to find again and remains visible in your navigation.

Gif showing how to select 'Following' in SharePoint

While the Hub provides an on-demand resource, the TEL team are also here to offer one-to-one assistance where needed. If you’d like to talk through your course or project, or explore how the Hub can support your teaching, please feel free to get in touch: tel@worc.ac.uk

New SharePoint site to support the Design and Delivery of Online and Blended Learning Read More »

Introducing the TEL Chatbot: a quicker way for students to get answers

We know that many student queries sent to academic staff relate to learning technologies rather than module content – things like accessing tools, submitting work, or understanding how a platform works. To help streamline this, the TEL team has launched a new TEL Chatbot, designed to give students fast, reliable answers to common questions. 

The chatbot is not AI-driven and doesn’t generate responses. Instead, it draws on a curated set of frequently asked questions and approved guidance from the TEL team, ensuring that students receive clear, accurate and consistent information. It’s available 24/7 and acts as a helpful first point of contact for common TEL-related queries. 

You’ll find the TEL Chatbot on the institution page in Blackboard, making it easy for students to access whenever they’re working online. 

How this helps you 
  • Reduces repeat queries landing in your inbox 
  • Gives students immediate answers to common TEL questions 
  • Ensures advice is accurate and up to date 
  • Frees up time for more complex or academic-focused support 
What we’re asking of you 

When students contact you with questions about learning technologies, we’d really appreciate it if you could direct them to the TEL Chatbot in the first instance. It’s designed to handle the most common issues and will point students to the TEL team where further support is needed. 

You might also want to: 

  • Mention the chatbot in Blackboard announcements 
  • Highlight it during early teaching sessions 
  • Add a brief note to module information or FAQs 

The TEL Chatbot won’t replace human support – but we hope it will become a reliable first stop.  

Introducing the TEL Chatbot: a quicker way for students to get answers Read More »