TEL Support

TEL Support for Module Rollover 2026

Announcement, Digital Education Hub, Module Design, TEL Support, Training /
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Part 2 of 2

Module Rollover for Semester 1 will occur week commencing the 8th June.

In anticipation of the upcoming module rollover date, we would like to let you know that the TEL team are here to help with any queries you may have. Our Learning Technologists are available to discuss how to get the best out of the university’s technological tools, to enhance your pedagogic approaches.

Departmental or Course teams are welcome to contact us at TEL tel@worc.ac.uk to arrange a meeting.

Online support available from TEL

Module Design support

Our Learning Technologists have developed some insightful Module Design guidance for staff:

If you would like to speak with TEL about module design, please contact us at tel@worc.ac.uk

The Digital Education Hub

The Digital Education Hub is a new SharePoint site with practical guidance and support for online or blended learning. You can find out more about how the hub can be used here.

The Blackboard Manual

Our Blackboard Learn Ultra Manual covers everything from creating new content and setting up assessments, to using interactive tools or features which boost student engagement.

Other support from TEL

If you’d like any extra support, please don’t hesitate to contact the TEL Unit at tel@worc.ac.uk or by using the booking form for a ‘20 Mins with TEL’ slot with a Learning Technologist.

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New SharePoint site to support the Design and Delivery of Online and Blended Learning

Announcement, Digital Education Hub, TEL Support /
Modern science or technology abstract background. Cyberspace surface illustration. Vector.

Introducing the Digital Education Hub

The Digital Education Hub is a new SharePoint site created to support colleagues in the design and delivery of online and blended learning.

The Hub brings together practical and technology-enhanced guidance, with examples and resources all in one place – making it easy to access support. It can be used when designing a new course or CPD programme, developing online activities, refreshing existing content, or for exploring different approaches to teaching and learning.

You’ll find step-by-step guidance, templates, examples of practice, and support for using digital tools or platforms at the point of need. The Hub is intended to support colleagues involved in teaching and course development, regardless of experience level.

Menu / Sections: Course Design, Content Creation, Student Engagement, Assessment & Feedback, Accessibility, Artificial Intelligence, Course Readiness, Support & Resources

What you’ll find in the Hub

The Hub is structured around key aspects of digital education. It includes guidance on planning and structuring courses, creating engaging content, and encouraging student participation in both asynchronous and live settings. You’ll find advice for designing assessment and feedback, and for making content accessible and inclusive. There is also guidance on course readiness to support reviewing and sense-checking courses before launch, alongside templates, tools and further support.

How to use the Hub

You can use the Hub in a way that suits your needs:

  • Work through sections step-by-step when designing a new course
  • Dip into specific topics for quick guidance
  • Use templates and checklists to support planning and review
  • Revisit sections as part of ongoing course development

The Hub focuses on small, actionable guidance to assist colleagues in designing clear, consistent and well-structured online and blended learning. This includes aligning learning outcomes, activities and assessment, making effective use of digital tools, and ensuring content is accessible and easy to navigate.

The Hub’s guidance is intended to be practical and flexible – you don’t need to use everything, just what’s most helpful for your context.

Explore the Hub

Visit the Digital Education Hub (SharePoint site, UW login required).

We recommend adding the site to your
favourites or following it in SharePoint so it’s easy to find again and remains visible in your navigation.

Gif showing how to select 'Following' in SharePoint

While the Hub provides an on-demand resource, the TEL team are also here to offer one-to-one assistance where needed. If you’d like to talk through your course or project, or explore how the Hub can support your teaching, please feel free to get in touch: tel@worc.ac.uk

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Introducing the TEL Chatbot: a quicker way for students to get answers

Announcement, TEL Support /

We know that many student queries sent to academic staff relate to learning technologies rather than module content – things like accessing tools, submitting work, or understanding how a platform works. To help streamline this, the TEL team has launched a new TEL Chatbot, designed to give students fast, reliable answers to common questions. 

The chatbot is not AI-driven and doesn’t generate responses. Instead, it draws on a curated set of frequently asked questions and approved guidance from the TEL team, ensuring that students receive clear, accurate and consistent information. It’s available 24/7 and acts as a helpful first point of contact for common TEL-related queries. 

You’ll find the TEL Chatbot on the institution page in Blackboard, making it easy for students to access whenever they’re working online. 

How this helps you 
  • Reduces repeat queries landing in your inbox 
  • Gives students immediate answers to common TEL questions 
  • Ensures advice is accurate and up to date 
  • Frees up time for more complex or academic-focused support 
What we’re asking of you 

When students contact you with questions about learning technologies, we’d really appreciate it if you could direct them to the TEL Chatbot in the first instance. It’s designed to handle the most common issues and will point students to the TEL team where further support is needed. 

You might also want to: 

  • Mention the chatbot in Blackboard announcements 
  • Highlight it during early teaching sessions 
  • Add a brief note to module information or FAQs 

The TEL Chatbot won’t replace human support – but we hope it will become a reliable first stop.  

Introducing the TEL Chatbot: a quicker way for students to get answers Read More »